Booking information

CHECK-IN & CHECK-OUT
Check-In from 2 pm to 6 pm (for arrival after 6 pm we ask for notification by telephone)
Check-Out until 9.30 am 

INCLUSIVE SERVICES
Wi-Fi, hairdryer, bed linen, towels, 2 coffee taps for your first breakfast, car park (underground parking space subject to availability), free ski depot at Sport4You in the basement of the GIGGI Tenne restaurant at the Giggijoch valley station, in-house ski room with boot dryer, lockable and video-monitored bike storage room, washing facility for bikes right next door, bike assembly stand and repair tools

AGAINST FEE                                                                                                                                                                                      On request, we offer fresh bread delivery dayli (except on Sundays) for a surcharge. 
Washing possibility bike clothing / laundry € 4,- per wash cycle for washing machine incl. dryer without detergent

SHORT STAY SURCHARGE
For a booking up to 3 days we charge a short stay surcharge of 10%.

PAYMENT                                                                                                                                                                                            Tourist tax, final cleaning and aditional services are charged in the suburbs and must be paid the day before departure!                   We accept cash, EC and credit cards.

BANK ACCOUNT DETAILS
Raiffeisen Bank Sölden | IBAN: AT40 3632 4000 0032 0929 | BIC : RZTIAT22324

GENERAL TERMS AND CONDITIONS AND CANCELLATION POLICY
Our general terms and conditions and cancellation policy apply according to the Austrian Hotel Regulations.

• 3 months before the arrival date free of charge
• 3 months to 1 month before arrival 50 % of the total price of the stay
• 1 month to 8 days before arrival 70 % of the total price of the stay
• 7 days before arrival 90 % of the total price of the stay        
• Non-arrival 90%, late arrival  or early departure 100 % of the total price of the stay

Special cancellation conditions Winter and Summer 2021!                                                                                                            Cancellation guarantee for your Winter Holidays 2021 (- 11.04.2021)    

• until 2 days before the arrival date free of charge
• from 1 day before the arrival date 90% of the total price of the stay
• 30% deposit within 7 days after booking
• Non-arrival 90%, late arrival or early departure 100% of the total price of stay 

Cancellation guarantee for your Summer Holidays 2021 (03.06. - 03.10.2021)

• until 8 days before the arrival date free of charge
• from 7 days before the arrival date 90% of the total price of the stay
• 30% desposit within 7 days after booking
• Non-arrival 90%, late arrival or early departure 100% of teh total price of stay

Important: These cancellation conditions apply regardless of whether the cancelled apartments are sublet in whole or in part.
To be on the safe side, we recommend that you take out travel insurance.

TRAVEL INSURANCE
We recommend that you take out travel insurance before you start your holiday.
You can find further information on calculating & taking out european travel insurance here.